CANCELLATION POLICY - PAULA

Written by John Potts

CANCELLATIONS WITH PAULA

Please note that Paula has a cancellation list with clients who are waiting to see her due to her heavy booking schedule.

If you are unable to attend an appointment you have booked with Paula, then the appointment will be offered to the clients on her cancellation list. Whilst we appreciate that you may have found another person to take your place it is unfair that your cancellation not be offered to others waiting to see her. If there is no one to take the appointment you have cancelled, then we will contact you to offer the appointment to the person you have referred in your place.


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NEW CLIENT BOOKINGS - PAULA

Written by John Potts

NEW CLIENT BOOKINGS - PAULA

Paula is not taking any 'new massage clients' until further notice.

PAULA IS ONLY TAKING NEW KINESIOLOGY CLIENTS.

If a new client books online the client will be advised that the booking will need to be moved to another therapist or cancelled.

John, Courtney and Damien are available for all new client bookings


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MOBILE NATURAL THERAPY SERVICES

Written by John Potts

MOBILE NATURALTHERAPY SERVICES - DAMIEN

We are going to trial the return of Mobile Massage (Natural Therapies) to Optimal Natural Therapies. 

Damien will provide the Mobile Service.

Mobile Natural Therapy Services will include:

  • All forms of Massage (except Hot Stone and *Pregnancy);
  • Myofascial Dry Needling;
  • Cupping;
  • Taping (RockTape);
  • Vibration Therapy (Thumper Mini-Pro); and
  • Ear Candling.

*Pregnancy will be available in the new year as we need to ensure we have all the suitable equipment in place to provide a safe and quality service.


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CHRISTMAS 2016 TRADING PERIOD

Written by John Potts

Christmas / New Year Trading Period
John, Paula & Damien will be working over the 2016 Christmas / New Year period with the exception of the Public Holidays. The online booking diary is updated through to the end of February 2017. Bookings can be made online at: www.optimalnaturaltherapies.com.au.

Last Trading day prior to Christmas is: Friday, 23rd December 2016

Trading days between Christmas and New Year is: Wednesday, 28th - Saturday, 31 December 2016 - John, Paula and Damien Only.

2017 Trading starts Monday, 2nd January 2017 - John & Paula Only.


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ROCKTAPE NOW AVAILABLE

Written by John Potts


NOW AVAILABLE AT OPTIMAL NATURAL THERAPIES

 

All Therapists at Optimal Natural Therapies are now qualified to apply RockTape.
RockTape is now available to purchase in the clinic.

 

RockTape turns down the volume on pain


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FISIOCREM

Written by John Potts

Fisiocrem: To Apply or Not To Apply?

Being constantly engaged into sports, vigorous exercise routines, and other activities can bring stress to the muscles, joints, cartilage, and ligaments. These activities often bring stress to the joints and muscles thus causing discomfort. According to statistics, joint and muscle pain is actually a common complaint of athletes and people going to the gym regularly. Pain and discomfort cannot be totally avoided but relief can be achieved using products that contain ingredients that will help ease inflammation of the joints and muscles. One of the products available in the market is Fisiocrem.


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SMS REMINDERS

Written by John Potts

SMS REMINDERS

We send an SMS reminder the moring prior to your booking. We have had a number of clients not turn up to their appointments at the correct booking time as they did not fully check the message. If you do not turn up at the correct time we may not be able to adjust the booking as the therapists have other clients booked at the time you assumed you booking was.


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ONLINE APPOINTMENTS CAN NOW BE BOOKED UNTIL 30 APRIL 2018

Written by John Potts

ONLINE BOOKING DIARY

By no later than Friday, 23rd February 2018 the online booking diary will have been updated to enable clients to book until 30th April 2018. Online bookings can be made at www.optimalnaturaltherapies.com.au.

 


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CANCELLATION POLICY

Written by John Potts

CANCELLATION POLICY

Cancellation Fee. We remain committed to not applying a late notice cancellation fee, with the exception of those clients that do not show up for appointments. The no-show client is under no obligation to pay this fee, however, they will no longer be permitted to book future appointments with us.

Online Cancellations. The ability to cancel bookings is not available within 24 hours of your booking. You must call (07) 3381 9507 or 0402 869 215 (or text) to cancel or move your booking.


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